Delivery

The moment an order is completed, our delivery service commences. This includes a 24-hour period where your items will be processed and dispatched.
You will always receive email confirmation with your tracking information to follow the progress of your order.

Delivery Processing Times
It’s possible that on some occasions, we may need to confirm your details with your card issuer and this may cause some small delays.

Signing For Your Purchase
We like our client to have peace of mind and we make sure that all orders are insured against theft and accidental damage. When purchases have been delivered to the specified address and signed for, they will no longer be covered by our insurance.
Our courier will make two extra attempts to deliver your purchase if you are not available at the time of initial delivery.
We always advise that all orders containing items of high value require a signature. If you choose to waive the signature, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur.

Delivery Options
You can find our available delivery options at the checkout. They may sometimes change or vary.
You will be notified at checkout if your order or part of your order is coming from a specific city, country or region where it may affect the delivery options available to you.

Our Delivery Partners
Our shipping partner is DHL. With DHL there is flexibility to make changes to your delivery while it’s on its way to you using DHL On Demand Delivery (ODD). Whether you need to schedule a delivery for another day or remove the signature requirement, ODD makes it easy for you.
Once your order has left us and is with DHL, they will contact you via SMS and/or email to let you know when to expect the delivery. If ODD is available in your location, this message will also contain a link to the ODD site). All you need is your tracking (shipment waybill) number.
Here’s a few options you can select to customize your delivery:

Schedule Your Delivery
If your estimated delivery date doesn’t suit, you have the option to select another date within 5 working days.
Where available, you’ll also be able to select a timed window to receive your order.

Signature Release
If you’d prefer not to sign for your delivery, you can remove the signature requirement. Please note that if you choose to remove this, AQUIMODA and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.

Leave With Neighbor
Request for your order to be left with your neighbor by providing DHL with their house number and any further instructions. Please note that if you select this option, AQUIMODA and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.

Collection from a DHL Service Point or Parcel Locker
If you won’t be in for your delivery, you can choose to pick this up from DHL Service Point.
DHL ODD will show you the nearest DHL Service Points, so you can select which one works best for you. They’ll then contact you to let you know when it’s ready to collect and how long you have to pick up your delivery. Please note that if the parcel is not collected within this timeframe, it’ll be sent back to the DHL depot.

To collect your parcel from a DHL Service Point you’ll need to bring two forms of ID:

• A photographic ID (e.g. passport or driving license)
• Your email/SMS notification from DHL

  In the UK, you can also select an InPost Locker to pick up your order from. When your order is ready to collect, DHL will provide you with a key code by email and/or SMS which you’ll need to collect your parcel. They’ll also let you know how long you have to pick up your purchase.

  Vacation Hold
  Still on vacation? You can request DHL to hold your delivery for up to 30 calendar days for you.
  Where available, you’ll also be able to select a timed window to receive your delivery.

  Shipping Restrictions
  Due to transport restrictions, we are unable to ship pressurized or flammable items by air. As a result, orders containing fragrance, nail and aerosol products must be delivered via our Standard shipping option.
  Please do not hesitate to contact our Client Care Team to assist you with your purchase or delivery information and tracking.